Whilst some may question the importance of planned maintenance. Whether maintenance agreements are worth the expense or not, we share some insights from writer Toby Weber in an article written for FOODSERVICE EQUIPMENT AND SUPPLIES MAGAZINE.



“How should operators choose which service agent to work with for planned maintenance?”


“Finding a service agency that shows its dedication to doing the work right. This includes putting together a scope of the work plan, as well as taking a solid inventory of the operator’s equipment to be sure everything is getting cared for as needed.”

Recognizing the number of years’ experience a technician has and factory-trained can be reassuring that both knowledge and know-how are brought to the partnership.

Alliances with reputable manufacturer brand names in the commercial equipment world indicate the service agents' credibility to handle complex systems.


“What does a planned maintenance agreement cover?

“The service agency can help work out a plan based on equipment maintenance best practices and manufacturer recommendations. The scope of work typically includes the deep cleaning of machines and their key components. They should also account for regularly switching out consumables, like belts in a hood system.

One thing planned maintenance programs don’t cover, though, are breakdowns. In fact, to clarify this, the service agent community changed the language around planned maintenance in recent years. Previously, many people in the foodservice sector called these preventative maintenance agreements. This led to the idea that equipment being serviced regularly shouldn’t fail.

Breakdowns, though, are inevitable. Instead, operators should think of planned maintenance the way they think about routine auto maintenance. When we change the oil in our car, it's not preventing the alternator from failing.”





“Yes. If, for instance, a belt on a hood snaps on a Saturday night, a restaurant might have to close its doors for hours. The lost business plus the cost of an emergency repair could easily total thousands of dollars. While such horror stories represent the obvious way to sell planned maintenance, a positive case can be made for having equipment regularly serviced: Energy Savings."

"Studies have shown that electricity costs for a refrigeration unit with clean coils is several hundred dollars a year cheaper than costs for one with dirty coils. Multiply that by every refrigerator in operation, and the savings realized through planned maintenance can add up to thousands of dollars a year."

"Another benefit is preferential treatment from the service agency. If a unit goes down unexpectedly, your planned maintenance provider will likely make your repair a priority. You are a more important customer and form a better relationship.”

"While planned maintenance has a clear upside, a warning for operators to considering entering such a deal. If the equipment hasn't been regularly serviced for a few years, planned maintenance could uncover some serious problems."


"Still, on the whole, operators are better off in a planned maintenance agreement than not. Planned maintenance can keep equipment operating at a high level, reduce energy costs, and prevent some (but not all) avoidable equipment trouble. Though these agreements may seem like one more bill taking away from the bottom line, add it up, and these deals are more than worth their cost.”